Terms & Conditions

WE ASK THAT THESE TERMS AND CONDITIONS ARE CAREFULLY READ BEFORE DATE OF HIRE

1. Details and body of the contract

2. We are Nags On The Move horsebox hire & Transport, 53, Harwich Road, Little Clacton, ESSEX. CO16 9NE

These terms shall apply to the hire of the horsebox and all services that we supply to you.

2.1 No contract shall exist between you and Nags On The Move for the hire of the horsebox and any services until we have received a deposit to secure the booking, please note that you will not be booked until a deposit is received.

2.2 We shall send to you confirmation in writing by post or email to the address or email address that you have given. On confirmation of your order, there shall exist a binding legal contract between us that shall be governed by English law and subject to the exclusive jurisdiction of the English Courts.

2.3 It is your responsibility to us for ensuring the accuracy of any order (including whether the horsebox is adequate for your purposes) submitted by you, and for giving us any necessary cooperation, assistance and information relating to the hire of the vehicle horsebox or as we may reasonably require within a sufficient time to enable us to perform the contract in accordance with its terms.

2.4 The contract shall be subject to your right of cancellation.

2.5 We have the right to change these terms without notice to you in relation to any future hire provided that we shall notify you of any such changes a reasonable time prior to any further hire by you.

3. Description & price of the hire of the horsebox and services

3.1 The description and price of the hire services that you order will be as shown in our quotation already provided to you at the time that you place your order.

3.2 The horsebox is subject to availability at the time of your order. If, after acceptance of your order, the horsebox you have ordered is not available, we shall inform you immediately, and refund on the date of cancellation.

3.3 We shall make every effort to ensure that prices shown in my quotation are accurate at the time that you place your order. However, if an error is found, we shall inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you decide to cancel, we shall refund you in FULL for any sum that has been paid by you

4. Payment

4. Payment

4.1 Payment for the hire services must be made in full at the time of booking through our website. Payment can only be made via Debit or Credit card. Please note that we do not accept American Express, and there are no additional charges for paying with a credit card.

4.2 The total hire price is payable in full at the time of booking. Subject to your rights to cancel the contract in accordance with these terms (see below), You are also liable for the damage/collision excess of £600.00. If your age is 23 or 24, the excess is £1,000. Windscreen excess is £150, and tyre damage excess is £150. Any excess or damages must be paid on the same day as the return of the horsebox.

By agreeing to these terms and conditions, you confirm that you have the excess of £600 available to cover any damage that may occur while the horsebox is hired to you.

Once payment has been made, you have entered into this contract. If you wish to cancel, 50% of the payment will be non-refundable. The remaining balance can be transferred to another date for transport or self-drive hire, provided the new booking is made and used within three months of the cancellation date.

If you cancel within five working days before the hire date, you will forfeit the remaining balance, and no transfer or refund will be issued.

4.3 The horsebox will not be made available to you until all funds due and payable have been received and cleared in full.

4.3a Any additional driver added to our policy will be subject to a £10 admin charge, payable at the time of booking.

4.4 All payments must be made securely via our website. We do not accept payments by post or any other manual methods.

4.5 If full payment is not made at the time of booking, the booking will not be confirmed, and the horsebox may be made available to other customers without any liability to you.

5. Collection

5.1 Unless we otherwise agree in writing delivery of the vehicle horsebox shall be made by you collecting it at our premises on the date agreed for the commencement of hire. Please note that collection and return times for the horsebox shall be provided for on the confirmation of order form. Note all horseboxes must be returned by 7pm on the date of hire unless prior agreement has been given to return the horsebox later. If it is returned any later than 7pm you will be charged a full day’s hire.

See 12.5 for more details regarding late return.

5.2 The hiring of the horsebox will commence on the date on which the horsebox is to be collected by you.

5.3 We will prepare an acceptance form which will specify the precise details of the horsebox, including details of its state and condition and requirements for its use. At the time of collection of the horsebox you will be required to sign the form to confirm your acceptance of the condition of the horsebox and understanding of the use and application to which the horsebox is to be put. You will be asked to ensure that you have read the form carefully and checked all inventories and other specifications against the horsebox before signing and thereby accepting the condition and application of the horsebox.

5.4 We will use all reasonable endeavours to have the horsebox available for collection on the date and time agreed on the confirmation of order form but we shall not incur any liability whatsoever in the event of any delay arising from matters beyond our control.

5.5 The horsebox will be provided with a full tank of fuel at the commencement of hire. Please return the horsebox with a full tank of fuel. Failure to do so will result in the cost of the fuel and also our time for re-fuelling will be invoiced to yourselves.

5.6 Prior to the release of the horsebox, you shall be required to provide us with the following forms of identification in respect of each proposed driver of the horsebox (in each case the original is to be provided) – the hard copy of each driver’s current driving licence (licence MUST match the address of utility bills), originals of 2 utility bills less than 3 months old, containing details of their current residential address. Please note that, notwithstanding your payment of all sums owing to us in respect of the proposed hire, the horsebox will not be made available to you until we are reasonably satisfied with your forms of identification and the horsebox will not be released until all such documents have been produced in accordance with these terms.

6. Your right to cancel

6.1 You have the right to cancel the contract at any time up to the end seven working days from the date of confirmation of the order for hire. However you will NOT be able to cancel the contract once we have begun to perform the hire services with your agreement.

6.2 To exercise your right of cancellation you must give written notice to us by hand or by post or email to info@nagsonthemove.com, giving details of the hire services ordered.

6.3 If you decided to cancel your booking 5 working days before your hire date you will still have to pay the full amount of the hire

6.4 If you have paid the full amount of the hire and cancel before the 5 working days, the outstanding payment minus the deposit will be carried over to another date which must be used within the 30 days of cancelled hire.

6.5. Once payment has been made, you have entered into this contract. If you wish to cancel, 50% of the payment will be non-refundable. The remaining balance can be transferred to another date for transport or self-drive hire, provided the new booking is made and used within three months of the cancellation date.If you cancel within five working days before the hire date, you will forfeit the remaining balance, and no transfer or refund will be issued.

7. Our promise to you

7.1 The hire services will be performed by us with all reasonable skill and care and to a standard of quality that is reasonable for you to expect.

7.2 We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our or manufacturer instructions (whether oral or written) misuse or alteration or repair of the horsebox without our prior approval.

7.3 Nothing in these terms shall affect your statutory rights as a consumer. If you are in any doubt as to the extent of your statutory rights as a consumer you should seek your own independent legal advice from an appropriately qualified person

7.4 If you have any other complaint about the hire services, you should notify us in writing at the address or e-mail address above.

8. During the course and duration of this contract we will:

8.1 Arrange for the provision of any roadside rescue (if required) You must at all times telephone Equine Rescue Services of which we have a contract. The telephone number and details are permanently displayed in the horsebox. Please quote our membership number at all times, and note Equine Rescue Services terms of conditions also permanently displayed in the horsebox.

8.2 Where any repair or maintenance is necessitated by an accident or by any negligent use of abuse of the horsebox, the final cost of repair will be assessed by an Independent Authorized Horsebox specialist and we will agree a final settlement figure with you, up to a maximum of £600.00. £600.00 is the excess figure as determined by our insurance company unless your age is 23 or 24 years old then the excess is £1000.

Windscreen excess £150 Tyre damage £150

8.3 In the event that the horsebox becomes temporarily un-roadworthy (other than as a result of accident damage, theft or vandalism) we will inform you as soon as possible and refund your payment in FULL.

9. Your obligations to us

9.1 You shall obtain and ensure the adequacy and accuracy of all necessary qualifications, registrations, memberships, permissions and licences and conform to all relevant rules and regulations as may be required for you to drive and otherwise use the horsebox. Please note that if you did not pass your driving test before 1st January 1997 you may be restricted as to the size of the horsebox you may legally drive. You should ensure that you have checked all such restrictions with the appropriate authorities before entering into this hire contract.

9.1a All drivers are to provide two recent utility bills within 3 months from the date of hire, this can be printed off online statements BUT must show your statement date (within 3 months from date of hire) also the drivers card part of the licence address MUST match that of the utility bills, if these do not match then the driver would not be able to hire & full payment for the hire date(s) will be required.

9.2 All drivers whom you have notified us of (and been approved in writing by us on the Delivery and Acceptance Form) of the horsebox must be between the ages of 23 and 70 years and must have held a full unendorsed UK or EC driving licence for a period of at least 3 years prior to the proposed date of commencement of hire. Drivers must have had 3 years recent regular vehicle driving experience, Non-British Subjects must have had at least 3 years recent regular vehicle driving experience in the UK. (This means no minor convictions or motoring convictions in the past 3 years).

9.3 Drivers must not have any mental or physical infirmity, unless such a condition has been declared to and accepted by the DVLA, not have had any insurance declined, cancelled, renewal refused or special terms imposed, have had no more than one driving accident in the last 3 years.

9.4 Foreign Service Personnel, Armed Forces, Entertainers, Students and Professional Sportsmen and students under 23 years of age, jockeys and persons connected with racing are excluded from hiring the horsebox.

9.5 You shall during the continuance of this hire contract:

9.6 Ensure that the horsebox is driven or otherwise operated and used in a safe and proper manner and for the purposes for which it was designed and without risk to health by persons who at all times hold valid and current driving licences in the appropriate classes.

– pay for all fuel for the proper running of the horsebox
– indemnify us against all fines, penalties and liabilities payable by us by virtue of your hire and/or use of the horsebox or arising in respect of any non-compliance or contravention of any transport, traffic or other law or regulations, together with any costs or expenses relating thereto incurred by such use of the horsebox.
– not take or allow the horsebox to be taken out of England, Wales or Scotland without receiving our prior written authority and, in the event of that authority being given, only on such terms as we deem fit.
– collect from and return to us, or from and to such place as we shall advise the horsebox which has been made available to you in accordance with these terms
– not sell, assign, mortgage, lend, let on hire or otherwise dispose of or part with possession of the horsebox or part thereof not attempt or purport to do so.
– Not remove or interfere with any identification marks or plates affixed to the horsebox.
– take all necessary steps at your own expense to retain and recover possession and control of the horsebox of which you lose possession or control.
– permit us or our authorised representatives at all reasonable times to enter upon the premises where the horsebox may from time to time be garaged or parked to inspect test the condition of the horsebox and to ensure that you are and have complied with your obligations as herein provided.
– notify us immediately of any change in your address.
– in respect of the condition and maintenance of the horsebox, be solely responsible for ensuring that:

(a) fluid levels are checked and adjusted as necessary

(b) the exterior, interior and upholstery of the horsebox is kept clean

(d) the horsebox is not used or operated in a manner contrary to any statutory provision or regulation or in any way contrary to law

(e) use all partitions and such other equipment for the sole transportation of equine animals and not transport any equine animal unless they have been properly secured. – no hazardous, explosive or dangerous goods are to be transported

(f) not carry more persons or equine animals than is recommended by the horsebox manufacturers (as provided for or referred to in the Delivery and Acceptance Form) and at all times comply with all load and weight restrictions as may apply from time to time in using the horsebox and not overload the horsebox or permit the horsebox to be overloaded. If unsure of weights please discuss with us prior to hire.

(g) not deface or suffer to be defaced the paintwork, body and coachwork of the horsebox

(h) not fit towing equipment or other accessories or carry out any alteration or modification to the horsebox nor alter except by way of suitable replacement, any parts or part of it, mechanical or otherwise or any of its accessories, without our prior written consent.

(i) bear the cost of the repair or rectification of any damage to the horsebox resulting from negligence or improper use of the horsebox by you or any person who has used the horsebox during the hire contract, up to a maximum of £600.00 (which is the excess laid out to us by our insurers).(ALAN BOSWELL) windscreen excess £150

(j) keep the horsebox in good repair and condition, fair wear and tear excepted where such expression is to have its ordinary and natural meaning but does not include:

– Bodywork : dents or scratches
– Upholstery : stains, burns or tears in seats, headlining or carpets
– Mechanical : the ramps. Partitions, engine, gearbox, clutch, axles, suspension steering and brakes not being in good working order.
– Electrical : lighting and all equipment not being in good working order.
– Tyres : uneven wear of tyres, slits in tyre walls.

9.7 Immediately give notice to us of the happening of any loss or damage to the horsebox.

9.8 Indemnify us against all damage and neglect (whether caused by animals or otherwise) to the horsebox or its contents arising from the breach of your obligations under these terms (including your failure to return the horsebox and any of its contents and accessories in good clean order and working condition) and you hereby authorise us to charge such costs and expense against your debit/credit card. Please note that there is a £50 surcharge in respect of any failure to return both the living/cab area and the horse area of the horsebox in good clean condition, and

9.9 Keep the horsebox adequately secured at all times.

9.10 You shall be responsible for complying with any legislation or regulations governing the use of the horsebox in the country and destination and for the payment of any duties

9.11 All equine animals to be carried by the horsebox must be approved by us prior to the commencement of hire.

9.12 Please note that smoking is STRICTLY PROHIBITED in any part of the horsebox.

9.13 Dogs may be carried in lorry with our prior agreement , however they may not travel in any part of the rear compartment please state on your order form if dogs are to travel with you

9.14 The horsebox shall not be driven by you for more miles than provided for on the order confirmation form and if you breach this obligation an additional charge will be made to you The maximum mileage allowed on a single daily rate is

300 miles per day (£1 per mile thereafter)

9.15 Do not remove any furniture from the horsebox.

9.16 For the avoidance of doubt any and all animals transported with the horsebox shall be carried at your risk and you should have appropriate insurance cover in place as to the same. Each horse transported should have its own insurance. We reserve the right to satisfy ourselves that each equine traveling is adequately insured; all equines travelling must be accompanied with its own up to date passport.

9.17 Under no circumstances do we permit the hirer to sublet , or use our horseboxes for the purpose of hire and reward, if any such vehicle is found to have been sublet whilst on hire the insurance will become null and void and the hirer will liable for any accident, damage, or liability to Nags On The Move and any other 3rd party involvement

10. Default

10.1 We may, upon any breach by you of any of the provisions of this hire contract by notice in writing terminate this contract and upon that happening this contract and the hiring constituted by it shall determine and you will no longer be in possession of the horsebox with our consent and subject to our right to take possession of the horsebox and to recover from you our recoverable losses and to any pre-existing liabilities to us, neither party shall have any rights against the other.

10.2 Any expenses incurred by us in repossessing the horsebox or in recovering possession of the horsebox on default of delivery by you under these terms will be reimbursed by you to us on demand.

11. Ownership

The horsebox shall at all times remain the property of Nags On The Move and you shall have no rights to the horsebox other than as hirer and you shall not do or permit or cause to be done any matter or thing whereby our rights in respect of the horsebox are or may be prejudicially affected.

12. Return of the vehicle and/or horsebox

12.1 On termination of the hire howsoever or whenever occasioned or on expiry of the period of hire, you shall no longer be in possession of the horsebox with our consent and shall (unless we otherwise agree) forthwith return the horsebox (including all equipment, tyres, tools, handbooks and all other accessories) to us at our premises in good clean order and working condition and at your expense and risk.

12.2 Unless we otherwise agree in writing, the return of the horsebox shall be made by you returning it at our premises on or prior to the date agreed for the expiry of hire as provided for on the confirmation of order form.

12.3 Please ensure that you return the horsebox on or before the date and time as provided for in the confirmation of order form and in accordance with these terms. It is important that the horsebox is returned on time so that it can be prepared in readiness for release to other customers.

12.4 In the event that you do not return the horsebox on time and in accordance with these terms

12.5 If the horse box is returned later than 7pm of the day of hire you will be charged another full day’s hire.

12.6 You shall fully indemnify us against any other claims, liability, damages, losses, costs and expenses suffered or incurred by or awarded against us and arising from your failure to return the horsebox in accordance with these terms.

12.7 You hereby authorise us to charge all such penalties against your debit/credit card.

12.8 Please note that NO REFUND or other discount will be given where the horsebox is returned early.

12.9 The horsebox should be returned with a full tank of fuel. In the event that the horsebox’s fuel tank is not returned full you hereby authorise us to fill the tank on your behalf and invoice you plus additionally being charged a £10.00 fee for our time in replacing the fuel for you.

12.10 If your horse/pony will not load and the horsebox is returned early, there will be no refund, so please check before your horse/pony will box.

12.11 The horsebox MUST be returned cleaned of any hay, equipment, litter and soiling. Washed out as it was given firstly on hire. If returned dirty there will be a charge of £15

13. Insurance

13.1 We shall insure and keep the horsebox insured under a fully comprehensive policy against loss or damage to its full replacement value (with an excess of £600.00) for the period of your hire and there shall be no additional charges where your use of the horsebox is to be restricted to England, Wales and Scotland.

13.2 Only those persons named as drivers on the hire proposal form may drive our vehicles in accordance with our insurance terms.

13.3 Please note that the use of the horsebox beyond the agreed period of hire is not covered by the above insurance policy and you hereby agree to indemnify us against all claims liability damages losses costs and expenses including legal fees on a full indemnity basis, suffered or incurred by or awarded against us and arising from your failure to return the horsebox on time and in accordance with these terms.

13.4 You shall remain solely responsible for insuring and keeping insured all personal goods and possessions that do not belong to us or are otherwise provided by us at the commencement of hire (including all equine animals and such other animals that we consent to being carried in the horsebox and the transportation of the same) under an appropriate insurance policy with suitable cover and with a reputable insurer. Such insurance should include cover against the risk of loss or damage by fire, theft, accident and other risks including third party risks as are normally insured against in this respect. We would also advise you to take out appropriate holiday insurance.

13.5 In no event shall we be responsible to you for any loss or damage or injury to personal goods or possessions equine animals and other animals or yourselves and you hereby agree to indemnify us against any loss, damage or injury to the horsebox (and any of its contents) in so far as it is not covered by a policy of insurance. Please note that the insurance policy maintained by us in respect of the horsebox is subject to a £500.00 excess and you hereby authorise us to charge all sums not covered by a policy of insurance to your debit/credit card.

13.6 You shall not use or allow the horsebox to be used for any purpose not permitted by the terms of the above policies of insurance or do or allow to be done any act or thing whereby such insurance may be invalidated.

13.7 In case of accident:

You shall, in the event of an accident that results in damage to the horsebox, procure that:-

(a) You shall forthwith notify us of the accident and in any event within 24 hours after the accident.

(b) The driver of the vehicle must complete and deliver to us the relevant accident report within 24 hours after the accident.

(d) Any writ or summons or other document relating to any proceedings arising out of such accident is forthwith delivered to us.

(e) All assistance is rendered to us and our insurers to the conduct of such proceedings including without prejudice to the generality of the foregoing committing such proceedings to be brought by us in the name of you and defending any proceedings brought against us.

(f) You shall forthwith upon demand fully and effectually indemnify us against all losses, liabilities, costs, actions, claims or demands which we may incur or have brought or made against us in relation to the horsebox or its use and which are not recoverable under the policy of insurance.

(g) The names and addresses of all witnesses thereto are collected and given to us.

(h) We have a dash cam which is recording at all times, this includes Audio. Footage will only be reviewed in case of an incident.

14. Overseas travel

We can arrange a separate quotation for overseas travel on a case by case basis.

We can also offer European cover at an additional cost..

15. Our Liability to you

15.1 We make no promises, whether expressed or implied, in relation to the accuracy of information supplied by us and we shall assume no liability for any loss or damage, whether direct or indirect, arising from your use of that information or material.

15.2 Nothing in these terms shall restrict our liability to you for:

(a) death or personal injury caused by our negligence

(b) liability for defective products under the Consumer Protection Act 1987

C:In no event shall we be liable to you for any damages, including any lost profits or prize funds, lost savings, loss of data or any indirect, special, incidental or consequential damages arising out of the hire services even if we have been advised of the possibility of such damages.

D:We shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of our obligations in relation to the hire services if the delay or failure was due to your breach of these terms or any cause beyond our reasonable control. For example, matters beyond our reasonable control would include (but would not be limited to):

– your failure to provide us with payment when properly due in respect of the hire services in accordance with these terms.
– your failing to have valid and appropriate licence consents, permissions, membership and any other qualifications required for the use of the horsebox.
– You’re providing us with incorrect or incomplete information.

E: In no event shall we be liable to you for any additional and/or consequential losses, expenses or costs incurred as a result of you agreeing to accept a replacement vehicle and/or horsebox in accordance with these terms. For example this would include (but would not be limited to) matters such as additional ferry charges or road tolls arising from a larger vehicle and/or horsebox being hired.

F: You acknowledge and agree that the limitations contained in these terms are reasonable in light of all the circumstances and you agree that we would not be able to provide the hire services on an economic basis without such limitations.

16. Data Protection

16.1 We shall take all reasonable care to ensure that we comply with our obligations under the Data Protection Act 1998 so that details of your order and payment are kept secure. However, unless we are negligent, we shall not be liable to you for any unauthorised access to information supplied by you.

16.2 We shall only use the information you provide about yourself for the purpose of fulfilling your order unless you agree otherwise. However we would like to inform you about other products and offers that may be of interest to you from time to time. If you do not want to be notified of these please advise us prior to or upon the commencement of hire. You can correct any information about you, or ask us for information about you to be deleted, by giving written notice to us at the address or e-mail address shown above.

Nags On The Move is not responsible in any way or form including financially for any driving offence which happened whilst you the hirer were driving/hiring the horsebox. Any offences which occurred whilst the hirer was hiring the horsebox and sent to Nags On The Move at a later date will be forward to the hirer.

17. Assignment

We shall have the right to assign or otherwise delegate all or any of our rights or obligations under these terms upon notification to you.

Should you have any questions concerning these terms you may contact Nags On The Move at the address or number or e-mail address shown on covering correspondence. Please do not take the horsebox from the premises if you do not agree fully to the above terms.

Please note your car may be left at your own risk at our premises during the duration of your hire

A COPY OF OUR FLEET INSURANCE POLICY IS AVAILABLE ON REQUEST

URGENT NOTICE RE HORSE PASSPORT REGULATIONS

We must urgently draw your attention to the requirements for carrying passports when travelling with your horse. From 28 February 2005, horses must be accompanied by their passport when moving under the following circumstances:

For the purpose of competition
For the purpose of breeding
In or out of Great Britain
To other premises where a veterinary medical product is to be administered
To the premises of a new keeper
To a slaughterhouse
For the purposes of sale

Over recent weeks Trading Standards have been carrying out spot checks on horse transporters and private owners as they travel throughout Britain and have indicated their intention to impose fines of between £2,000 – £5,000 for any horse travelling without a passport.

We recommend that you carry your horse passports at all times when travelling. For the purpose of your ESS membership, we must advise that our national network of horse transporters could refuse to help recover your horse from a breakdown or accident if they are not travelling with their passports.